Empowered to Serve?

Some institutions have sought to centralize the supports they give students by developing a center or office dedicated international students, led director manager overseeing student support. However, these directors are also not given resources needed fully support students. Our study focuses on role and empowerment of leaders. A multi-institution case approach, guided framework, was utilized. The first research question asked what perceptions structures provided their for growing population. second examined how perceive empowerment, which dimensions experience, lack. Findings include reporting sense is founded in desire serve, autonomy, meaning find engaging work.